We have put together below our most frequently asked questions to help you use or services. Of course we expect there will still be questions that we haven’t covered. You can either send us your specific question using the ‘still can’t find your answer’ form, or you can phone us on 01603 713391 and we will do our best to assist you.
Buying Our Romanian Wines
+ Do I have to make a minimum order?
We do not restrict to a minimum order, you can order just one bottle. Of course remember that if your order is in access of £100 in value, it is FREE delivery.
+ Can I purchase your wines online from outside the UK?
We currently only service purchase and deliveries of our wine to the UK, however should we expand our service to outside the UK, we will of course advertise that.
+ Are all the wines you sell online?
Yes, as is the name of the business, we sell only Romanian wines. Our stocklist is dedicated soley to the Romanian wines available.
+ Do I have to have a registered account with you to place an order?
If this is the first time ordering from the Romanian Wine Company Limited, you will need to register your details with us. This is part of the process of ordering from us, it will speed up the process when re- ordering. Your email address will automatically be entered into our database to receive further offers via email, however you can opt out of this service if you do not wish to receive updates.
+ Can I send a gift message with my order?
If your order is a gift, you will have the option to deliver to a specified address and check the box to send a message with your order. The message will be delivered as a gift card along with the order.
Payment Questions at The Romanian Wine Company Limited
+ What payment methods do you accept?
We accept all major credit cards including VISA, MASTERCARD, MAESTRO, AMERICAN EXPRESS and PayPal. If you do not have any of these or are unable to to make a payment online, you can contact the Romanian Wine Company Ltd via phone 01603 713391 or email and place your order where you can either pay via cheque or BACS payment.
+ Do I receive an invoice and receipt for my payment?
You will receive both an invoice and payment receipt via email. Your invoice and payment receipt are also available to view through your Romanian Wine Company Ltd account. Should you wish to receive further copies or have an issue with your invoice or payment receipt, please contact us via phone 01603 713391 or via the online form available on the contact us page.
+ How long does it take to receive my order?
We expect your order to be delivered to you within 7 working days. If the order is delayed we will advise you via email on the estimated delivery time.
+ What if I’m out when my wine order is delivered?
Our deliveries are undertaken by third party couriers. If you are out when the delivery is made then the courier will usually leave a card to arrange an alternative delivery time. Our couriers will usually let you know via email or text when your delivery has been scheduled. Your delivery order will not be left unless the order is signed for.
+ Can I order online and collect from you?
Yes, you can order online and you can pick up your oder from the shop. There will be an option on the checkout page to check for pick up rather than delivery. We will then notify you via email when your order is ready to be picked up.
+ Am I able to amend my order once it has been placed?
If once you have placed your order and then realise that you have missed something off, as long as the order has not been processed or left the shop, we can amend your order. We recommend that you phone the office as soon as possible on 01603 713391 and quote your order reference number so that we can adjust the order to suit your requirements.
+ Are you able to deliver to an alternative address?
Yes, if you require your order to be delivered to a suitable address where you can reveive the delivery safely, such as a work address you can supply an alternative address for delivery at the checkout area. This will be applicable should you wish your order to be delivered as a gift, where you can also check the box to have a gift card sent with your order.
+ Are you able to deliver outside the UK?
No, currently we only deliver to the UK.
Returning / Problems With My Order
+ A bottle/s within my order has been delivered broken?
Upon delivery of your order, please check that the delivery is in full tact. If any bottles are broken within your order please make the delivery driver aware so that it can be marked on the delivery note and we can then deal with the problem and claim damages from the courier company and get your replacement bottle or bottles to you as soon as possible. If you notice that a bottle is broken after the delivery driver has left and the order is signed for, it will be very difficult for us to replace the broken bottle/’s, however if you phone the shop on 01603 713391 we will do our best to help with the situation.
+ How can I make a complaint to The Romanian Wine Company Ltd?
All complaints must be put in writing and sent to The Romanian Wine Company Ltd head office:
- The Romanian Wine Company Ltd
- 30 Norwich Road
- NR13 4AG
All complaints will be dealt with immediately.